Refund policy

At CozyPrintWear.store, we want every customer to feel confident, comfortable, and happy with their purchase. Our products are designed for everyday expression, cozy layering, and personal style, and we understand that sometimes an item may not be exactly what you expected. This Return and Refund Policy explains how returns, exchanges, refunds, and order issues are handled when you shop with us.

By placing an order with CozyPrintWear.store, you agree to the terms outlined below.

1. Return Window

We accept return requests within 30 days from the date your order is delivered.

To be eligible for a return, the item must be:

Unworn, unused, and unwashed
In the same condition that you received it
Free from stains, odors, pet hair, makeup, damage, or signs of wear
Returned with its original packaging, tags, labels, or accessories when applicable
Accompanied by proof of purchase, such as your order confirmation email or order number

If more than 30 days have passed since your order was delivered, we may not be able to offer a refund, replacement, or exchange.

2. Items That Cannot Be Returned

For hygiene, customization, and product protection reasons, certain items may not be eligible for return.

Non-returnable items may include:

Items that have been worn, washed, altered, or damaged after delivery
Items with missing tags, labels, or packaging
Items returned without prior approval
Final sale items, clearance items, or promotional items marked as non-returnable
Personalized, customized, or made-to-order products, if applicable
Items damaged due to improper care, misuse, or normal wear and tear

We reserve the right to refuse any return that does not meet our return requirements.

3. How to Start a Return

To request a return, please contact us at:

Email: support@CozyPrintWear.store
Phone: (705) 575-8564
Address: 12625 Rue du Grand Pré, Québec, QC, Canada

Please include the following information in your message:

Your full name
Your order number
The email address used to place the order
The item you wish to return
The reason for your return request
Clear photos of the item if the product is defective, damaged, or incorrect

Once we receive your request, our customer support team will review it and provide return instructions if your return is approved.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted or refunded.

4. Return Shipping

Unless the item arrives damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service when returning your item. CozyPrintWear.store is not responsible for return packages that are lost, delayed, or damaged in transit.

Original shipping fees, if any, are non-refundable unless the return is due to an error on our part.

5. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@CozyPrintWear.store.

Please include:

Your order number
A description of the issue
Clear photos of the item
Photos of the packaging, if the package was damaged during shipping

If the issue is confirmed, we may offer one of the following solutions:

A replacement item
A refund
Store credit
Another suitable resolution depending on the situation

We are committed to making things right when an error or product issue occurs.

6. Size Issues

We strongly recommend reviewing the size chart before placing your order. Sizing may vary depending on the product style, fit, fabric, or manufacturing process.

If you are unsure about sizing, please contact us before ordering. We will do our best to help you choose the right size based on the product information available.

Returns due to choosing the wrong size may be accepted only if the item meets our return eligibility requirements. Return shipping costs for size-related returns are generally the responsibility of the customer.

7. Exchanges

We may offer exchanges depending on item availability.

If you would like a different size, color, or style, please contact us at support@CozyPrintWear.store. If the item you want is available, we will provide instructions for the exchange process.

If the requested replacement item is unavailable, we may offer a refund or store credit once the returned item is received and approved.

8. Refund Processing

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed to your original payment method. Please allow several business days for the refund to appear on your bank statement or payment account. Processing times may vary depending on your bank, credit card provider, or payment processor.

Shipping fees, handling fees, and other non-product charges may not be refundable unless required by law or unless the issue was caused by our error.

9. Late or Missing Refunds

If your refund has been approved but you have not received it yet, please first check your bank account or credit card statement again. Then contact your credit card company or bank, as it may take additional time before your refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at support@CozyPrintWear.store.

10. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing it.

We will do our best to help, but we cannot guarantee cancellation once an order has entered processing, production, packing, or shipment. If your order has already shipped, you may need to follow our return process after receiving the item.

11. Refused or Undeliverable Packages

If a package is refused, unclaimed, or returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply.

Refunds for refused or undeliverable packages may be reduced by shipping costs, handling costs, or other fees incurred during the delivery and return process.