Shipping policy

At CozyPrintWear.store, we aim to make your shopping experience smooth, reliable, and comfortable from checkout to delivery. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order on our website, you agree to the shipping terms outlined below.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment is successfully received and verified.

Processing time may include:

Payment confirmation
Order review
Product preparation
Packing
Quality checks
Transfer to shipping carrier

Business days do not include weekends, public holidays, or store closure days.

During busy seasons, promotional periods, holidays, or high-volume sales events, processing times may be slightly longer.

2. Shipping Time

Estimated shipping times may vary depending on your location, shipping method, carrier availability, customs clearance, and other factors outside our control.

Once your order has been processed and shipped, delivery time begins based on the shipping carrier’s timeline.

Please note that shipping estimates are not guaranteed delivery dates.

3. Shipping Confirmation and Tracking

After your order has shipped, you may receive a shipping confirmation email with tracking information, if available.

Tracking updates may take several days to appear after the package has been handed to the carrier. If tracking does not update immediately, this does not necessarily mean the package is not moving.

If you have questions about your tracking information, please contact us at support@CozyPrintWear.store.

4. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully check:

Full name
Street address
Apartment, suite, or unit number
City
Province or state
Postal code
Country
Phone number
Email address

If your shipping address is incorrect or incomplete, your package may be delayed, returned, or lost.

If you notice an error in your shipping address, contact us immediately at support@CozyPrintWear.store. We will do our best to update the address before the order ships, but we cannot guarantee changes once processing has begun.

5. Delivery Delays

While we work hard to ship orders on time, delivery delays may occur due to circumstances beyond our control.

Possible causes of delay include:

Carrier delays
Weather conditions
Customs clearance
Incorrect shipping address
High shipping volume
Public holidays
Local delivery restrictions
International logistics disruptions
Security inspections
Natural events or emergencies

CozyPrintWear.store is not responsible for delays caused by shipping carriers or customs authorities.

6. Lost Packages

If your tracking information shows that your package was delivered but you have not received it, please first check:

Your mailbox
Front door or porch
Apartment reception
Building mailroom
Neighbors
Local post office or carrier office

If you still cannot locate the package, contact the shipping carrier directly for more information.

You may also contact us at support@CozyPrintWear.store, and we will do our best to assist you.

7. Returned Packages

Packages may be returned to sender due to:

Incorrect address
Incomplete address
Failed delivery attempts
Refusal of delivery
Unclaimed package
Customs issues
Carrier restrictions

If a package is returned to us, we will review the situation and contact you when possible.

Additional shipping fees may apply if the customer requests reshipment.

Refunds for returned packages may exclude original shipping fees and any costs incurred during the return process.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on your country’s laws.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless clearly stated at checkout.

CozyPrintWear.store is not responsible for customs delays, import restrictions, or additional charges imposed by local authorities.

9. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability, warehouse location, package size, or shipping requirements.

You may receive separate tracking numbers for different items in the same order.

There is usually no additional charge for split shipments unless clearly stated at checkout.